Before delving into other things, it is a must to know first what manage services are all about. Every time a company subscribes to managed services, the provider will manage the network applications and equipment on the customer premises based on the terms of an SLA or service level agreement formed to meet the unique business needs of the company. Some managed services are hosted as well, which means that the provider will host the equipment within its facility and not in the customer’s, and delivers their services to company employers over WAN or wide area network.
With the constant changes in the IT services environment in the forms of expansions and upgrades, it can eventually get too complicated for an organization to hold up on its own. As far as your business responsibilities, you will require extremely available non-IT and IT infrastructure to power your business with no operational gaps together with an uninterrupted flow of real time information in the organization. Here, your IT strategy must be directly aligned to your set business strategy and it is where managed services can help you out.
Through managed services, a business can offload the IT operations to the service provider or the managed services provider. The provider will assume an on-going responsibility for a 24-hour monitoring, management and problem resolution for IT systems in a business.
These days, majority of IT companies promote the managed services since it places the IT support company on a similar page as the business they serve. For SMBs or small and medium sized businesses, managed services offer enterprise class capacities for predictable monthly fee with no need for a lump initial capital investment.
Businesses outsourcing their IT functionalities can enjoy high levels of network availability and support, allow internal IT staff to focus on the strategic activities and not of network support and pay solely for their required networking service.
In addition, the managed service is responsible for the discovery and fixing of issues before incurring negative effects on your business. A proactively serviced and well maintained computer network is going to run much better compared to the alternate. Through proactive network monitoring, desktop optimization and patch management performed regularly, your business is going to notice a significant difference in operations and you can reap benefits of being able to prevent long term problems instead of fighting them.
Businesses can also reduce and control their overall operating costs with flat-fee billing model. A cost effective access to the enterprise level support can turn into a reality when you go for managed services. Your chosen provider can also manage your entire vendor relationships, problems with internet outages or slowness, phones, printers, websites and cell phones are dealt directly with the vendor through the managed service provider. This always eyes on type of network monitoring 24/7, businesses can enjoy an extra level of security and comfort.
Other exciting benefits of managed services include the following:
- Reduced business operating costs
- Better operational efficiency
- Decreased downtime
- Cost effective access to the enterprise level support
- Peace of mind as you know that the network is monitored 24/7
- Focus on running the business, not the technology
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Managed Services 